Help Centre
How can we help?
Find answers to common questions or send us a message.
Getting started
How do I get access to GuidIQ?▼
Is there a free trial?▼
How much does GuidIQ cost after the trial?▼
How do I log in?▼
Agents & installers
How do agents get their login details?▼
How do installers log in?▼
I forgot my password. How do I reset it?▼
Why can't I see certain call guides?▼
Checklists & call guides
How do I complete a checklist?▼
What happens after I submit a checklist?▼
How do I resubmit items that need changes?▼
Can I save a checklist and come back to it later?▼
Technical issues
The app won't load. What should I do?▼
I can't upload a photo on the checklist.▼
My session keeps timing out.▼
Still need help?
Send us a message and we'll get back to you within 1 business day.